Core Managed Services
Intelligent NOC Services
Intelligent Monitoring and Alerting
- Using Logic Monitor, our teams proactively look for issues in your workloads
- When an issue is discovered, an alert is raised with the team, who investigate the alert.
- If the alert requires follow up actions, our team will notify your team based on the defined support process.
- Our team will monitor the event until we receive the all-clear from your support team
- Monthly we will report on our activities, your environment, and opportunities for improvement.
Intelligent Azure Managed Services
The Henson Group’s Intelligent Azure Managed Services strives to deliver best-in-class support using data-driven decisions and recommendations for our clients, ensuring business success in Azure. Our Standard Managed Services package includes the following:
Intelligent Modern Workplace Managed Services
Administrative Support for
- User Management: Entra ID Administration (fka Azure AD), Entra Connect, MFA
- Exchange Online: Mailbox, Transport, Mobile Devices, Phishing and SPAM Protection, Email Security
- Teams: Teams Management, Teams Configuration, Policy, Teams Templates
- SharePoint Online: Site Collection Management, OneDrive, Teams Integration, Policy
- Security & Data Loss Prevention: DLP Configuration, Defender for Endpoints, Conditional Access
- Intune Management: Manage Devices, Device Policies, Set up AutoPilot, Manage Certificates
- Modern Work File Protection: Complete back up and restore of files stored in SharePoint Online, OneDrive, and Teams.
Intelligent MDR Security
Complete Security
- Experts in every facet of the IT landscape
- Understanding of operations, security, and compliance
- Delivery of security outcomes across your entire IT estate
How it Works
- Collect logs and telemetry data from the various log sources (both on premise and in the cloud)
- Funnel them through a purpose-built SIEM
- Garner insights that would go unnoticed by looking at only a single data source
Intelligent Managed AI Services
Once Deployed, AI Services require constant management, including importing and training on new data, business processes, and improved prompts. The Intelligent Managed AI Service from the Henson group will:
- Provide ongoing support for all Microsoft Azure AI Cognitive Services deployed in a client’s environment
- Update AI models with current business data to ensure responses contain correct data
- Assist with Prompt Engineering to help clients use the AI tools efficiently
- Assist with version upgrades and enhancements to enable the use of the most up-to-date models, features, and functionality
- Report monthly on AI statistics, including:
⚬ Utilization Data
⚬ Performance
⚬ Anomalies and malformed responses reported
⚬ Support issues encountered
