Intelligent Managed Services
Intelligent Managed Services
What Is Intelligent Managed Services?
The Henson Group’s Intelligent Azure Managed Services strives to deliver best in class support using data driven decisions and recommendations for our clients ensuring business success in Azure.
Core Managed Services
What You Get
24/7/365 Support
When something goes wrong, you want it resolved quickly and efficiently. Our support team has the experience to quickly resolve issues, and our Microsoft Premier Agreement ensures we provide the very best support .
Easy Self-Service
Our management portal provides details on-demand regarding costs, inventory, and improvement recommendations.
Monthly Report
Monthly, we provide a report on your Azure Environment including inventory, costs, recommendations, network diagrams, and full configuration details, enabling you to make decisions on optimizing your environment.
Intelligent NOC Services
Intelligent Monitoring and Alerting
- Using Logic Monitor, our teams proactively look for issues in your workloads
- When an issue is discovered, an alert is raised with the team, who investigate the alert.
- If the alert requires follow up actions, our team will notify your team based on the defined support process.
- Our team will monitor the event until we receive the all-clear from your support team
- Monthly we will report on our activities, your environment, and opportunities for improvement.
Intelligent Azure Managed Services
The Henson Group’s Intelligent Azure Managed Services strives to deliver best-in-class support using data-driven decisions and recommendations for our clients, ensuring business success in Azure. Our Standard Managed Services package includes the following:
- Cloud Infrastructure Monitoring with Logic Monitor
- Incident Management
- Event Management
- Problem Management
- Service Level Management
- Availability Management
- Storage and Archive Management
- Request Fulfillment
- Backup and Restoration (Servers and DB)
- Disaster Recovery Support
- Network Management
- Operating System Patch Management
- Monthly Service Report
- Quarterly Architecture Review
- Cloud Strategy Advisory Services
(additional fees apply)
- Intelligent Managed Security powered by Armor
- CoreStack Cloud Management Platform
- Sentinel One Endpoint Protection
Intelligent Modern Workplace Managed Services
Administrative Support for
- User Management: Entra ID Administration (fka Azure AD), Entra Connect, MFA
- Exchange Online: Mailbox, Transport, Mobile Devices, Phishing and SPAM Protection, Email Security
- Teams: Teams Management, Teams Configuration, Policy, Teams Templates
- SharePoint Online: Site Collection Management, OneDrive, Teams Integration, Policy
- Security & Data Loss Prevention: DLP Configuration, Defender for Endpoints, Conditional Access
- Intune Management: Manage Devices, Device Policies, Set up AutoPilot, Manage Certificates
- Modern Work File Protection: Complete back up and restore of files stored in SharePoint Online, OneDrive, and Teams.
Intelligent MDR Security
Complete Security
- Experts in every facet of the IT landscape
- Understanding of operations, security, and compliance
- Delivery of security outcomes across your entire IT estate
How it Works
- Collect logs and telemetry data from the various log sources (both on premise and in the cloud)
- Funnel them through a purpose-built SIEM
- Garner insights that would go unnoticed by looking at only a single data source
Detect Malicious Behavior
Collect logs and telemetry across your enterprise and cloud environments and leverage Armor's robust threat-hunting and alerting library to detect threats.
Prioritise Applicable Threats
Using open source, commercial, and proprietary threat intelligence, the Armor platform enriches incoming data to enable smarter, faster determinations of threat levels.
Respond to Threats
When threats are detected, alerts and incidents are created – you can rely on Armor's team of security experts around-the-clock to respond to threats.
Identify and Remediate Weaknesses
Armor can perform advanced forensic investigations during and after an incident to help identify the path an attacker took and how to remediate the weaknesses the attacker exploited.
Save Time with Automation
Armor's platform was built to take advantage of advanced AI and machine learning, as well as cloud-native automation engines to make all aspects of the security lifecycle simpler.
Intelligent Managed AI Services
Once Deployed, AI Services require constant management, including importing and training on new data, business processes, and improved prompts. The Intelligent Managed AI Service from the Henson group will:
- Provide ongoing support for all Microsoft Azure AI Cognitive Services deployed in a client’s environment
- Update AI models with current business data to ensure responses contain correct data
- Assist with Prompt Engineering to help clients use the AI tools efficiently
- Assist with version upgrades and enhancements to enable the use of the most up-to-date models, features, and functionality
- Report monthly on AI statistics, including:
⚬ Utilization Data
⚬ Performance
⚬ Anomalies and malformed responses reported
⚬ Support issues encountered
Azure AI
Client Testimonials
I just wanted to confirm that the issue has been resolved and we can close this ticket. I wanted to thank you for your help on this very critical issue and I wanted to say that your service in escalating this ticket and staying on it until its resolution was exemplary from start to finish. We really appreciate everything you do at The Henson Group for us. On a scale of 1 to 10 I would definitely give you and your team a 10!
Thank you again for everything!
Seth Boulton
Security Administrator |
I wanted to let you know that I had the opportunity to work with your support team on a issue (details attached below) recently and they did a phenomenal job in getting our issue resolved in very quickly and without any disruptions. They kept us updated of the progress during our entire interaction and made sure that the solution he is putting in place is a long term solution so we don’t have any issues with any further changes to the Azure platform. Really appreciate his rapid response and professionalism in getting this issue resolved so quickly. Thanks.
Lucky Pandit
COO | Safal Partners
Just wanted to bring to your attention on the commendable work attitude of one of your employees. Through a limited time that I have interacted with him, I find him, extremely knowledgeable with a deep insight of the subject matter. What makes us even more happy is the right kind of customer centric approach that he has towards problem solving and handling of clients. He puts in a good amount of research to come up with solutions. Its for employees like him, we choose to stick with Henson. Please pass on my appreciation.
A good team is nurtured by a good manager who brings in that culture in the team. So, thanks to you too 😊
Looking forward to long term relationship with Henson and specifically your team.
Dipan Kumar Rout
Director | Front Yard Residential